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SOS SQUAD TERMS AND CONDITIONS

  1. Entering into the Agreement

    1. You have agreed to let us provide you with the Services, on certain terms and conditions. This document records the additional terms and conditions of the supply of the Services to you.

    2. The terms and conditions agreed during the above mentioned telephone conversation and the terms and conditions recorded in this document constitute the entire agreement regarding the provision of the Services to you.

    3. We have defined some of the words which have particular meanings in clause 12 of the Agreement.

    4. If there are any words or terms and conditions which you have difficulty understanding, please contact our customer service department at support@sossquad.co.za and we will contact and assist you.

    5. We may from time to time amend these terms and conditions. Should we do so, we will notify you.

  2. Duration and Termination

    1. We will provide you with the Services from the conclusion of the Agreement, until such time as the Agreement is terminated by you (or us).

    2. Either you or us may, for any reason, terminate the Agreement by giving each other 20 Business Days' written notice. Any notice by you to terminate the Agreement must be sent to support@sossquad.co.za.

    3. If you terminate the Agreement we will have the right to keep any money paid by you in advance, but subject to restrictions applied by law.

  3. The Services

    1. We will take all reasonable steps within our control to provide you with the Services.

    2. The Services can only be accessed via an internet connection.

    3. We cannot always guarantee that the Services will be fault-free. The Services can be affected by factors outside of our control; including, amongst other things, inclement weather, power outages, your and our internet connectivity, faults experienced by our respective internet service providers and the like.

    4. The upgrading and maintenance of the Website may result in interruptions or unavailability of the Services from time to time. Where possible, we will advise you of this in advance.

    5. Further exceptions, circumstances relating to the services where benefits or discounts may be limited or excluded are set out in the schedule of this agreement.

  4. Payment for the Services

    1. You shall pay all amounts due under this Agreement by way of a monthly debit order.

    2. You have authorised us to collect payment for the Services by way of a monthly debit order on a date nominated by you. In the event that a monthly debit order fails, for any reason, we will debit your account on any other date for that month’s subscription. For this purpose, we are entitled to use lawful means to monitor your banking account in order to assess the most appropriate time to execute the monthly debit order.

    3. You cannot cancel your monthly debit order without our prior written consent.

    4. If the date of your debit order falls on a Sunday or public holiday, you agree that your debit order will go off on the last Business Day before the Sunday or public holiday.

  5. Changes in price

    We may change the price which you pay for the Services from time to time. In particular (but without limitation), we will increase the price by a reasonable margin on an annual basis. If you want to receive particular notice of such increase, you need to tell us so in writing. Should you not find an increase acceptable, you may cancel this Agreement on 20 Business Days' notice

  6. Failure to pay for the Services

    If you do not pay for the Services in full and on time, via the debit order, or any other payment method, you will be in breach of the Agreement and we may cease providing you with the Services, and can implement the provisions of clause 10.

  7. Complaints

    1. We have a complaints department which is used to resolve disputes when they first arise. If you have a complaint, please contact the customer service department at support@sossquad.co.za.

  8. Information and disclosure

    1. In entering into the Agreement with you and providing the Services to you, we will come into possession of information pertaining to you. Insofar as it is permissible in law, and save for your banking details, we will hold that information as our own and will be entitled to disclose it to such third parties as we deem appropriate.

    2. You warrant and guarantee that all information supplied to us is true and correct.

    3. Should your address, or any other information which you have given to us, change you must inform us of the change immediately in writing to support@sossquad.co.za.

  9. Indemnity and waiver

    1. The Services which we provide will in some cases constitute the introduction by us to you of Service Providers, who will provide services to you in their own capacity as your contractor (even though in terms of the Services, we might fund a particular element of the cost of the Service Provider). In these cases, the Service Provider will be your contractor (even though we might fund an element of the cost) and in terms of the Services, we will not be responsible for any disputes, damages, losses or claims arising from or related to such introductions.

    2. You indemnify us, our employees and agents against any claim, loss or damage which you or anyone else may suffer arising directly or indirectly from the Agreement, the accessing of the Website and the provision of the Services.

    3. To the extent permitted by law, we exclude and you waive all liability against us, our employees and agents, for any direct, indirect or consequential loss, costs, expenses or damage incurred by you or anyone else, whether in common law, in terms of statute or otherwise arising directly or indirectly from the Agreement, the accessing of the Website and the provision of the Services, save for instances of gross negligence on our part.

  10. Breach

    1. In the event that you breach the Agreement we have the right to:

      1. enforce the Agreement; or

      2. terminate the Agreement.

  11. General

    1. Notwithstanding anything to the contrary, a written notice actually received by you will be adequate written notice.

    2. You acknowledge that in entering into this Agreement, you have not relied on any promises, representations or other statements made by us or on our behalf.

    3. If you are under the age of 18 years you warrant that you have the assistance of a parent or guardian in entering into the Agreement.

    4. If any term or condition is found to be invalid or unenforceable, that term will be removed and the invalid or unenforceable term will not affect the validity of the remainder of this Agreement, which will remain effective.

    5. If the Agreement arose through direct marketing you may terminate the Agreement, in writing, within 5 Business Days' after the date on which the Agreement was concluded.

  12. Definitions.

    1. "the Agreement" means the terms and conditions agreed to by you and us during the course of a telephone conversation between you and us (or our direct marketing agents) and the terms and conditions recorded in this document;

    2. "Business Days" means all days, excluding Saturdays, Sundays and public holidays. When calculating business days, one must exclude the first day on which the event occurs and include the last day;

    3. "the Services" means the value added service which we call SOS Squad which gives you the discounts and benefits, to which we referred during our telephone conversation, and which are more fully described on our Website at www.sossquad.co.za

    4. "Service Provider" means any third party who is a supplier of any benefit or discount to you under or in terms of the Services;

    5. "we", "us" and "our" mean SOS Squad, the proprietor of which is Ignition Telecoms Investments (Pty) Ltd, its affiliates, subsidiaries or its successors-in-title;

    6. "Website" means www.sossquad.co.za.

    7. "you" and/or "your" means you the customer who applies for and receives the Services.

  13. IMPORTANT: The clauses printed in bold relate to issues which may pose some risk for you or which may limit our liability or which you may not ordinarily expect. Please pay special attention to these clauses. By entering into the Agreement you, in addition to accepting all the terms of the Agreement, also specifically signify that you understand the bold clauses and accept them.

THE SCHEDULE

MEDICAL ASSISTANCE

SOS Squad provides immediate access to a team of dedicated nurses and paramedics, together with a national complement of accredited medical assistance service providers who will assist with a medical emergency. The services include:

Medical Advice

SOS Squad will guide clients through a medical crisis, as well as provide clients with emergency advice which includes referrals to crisis lines, doctors, clinics and hospitals in the area. Advice includes information on:

  • Prescription Medication
  • Contra-indication of medicines
  • Fevers
  • Blurred Vision
  • Insomnia
  • Headaches/ Migraines
  • Stomach aches
  • Antibiotics
  • Why not to take expired medication
  • Treatment of abrasions
  • Telephonic CPR
  • Ear aches
  • Allergies
  • Women’s / Men’s Health
  • Supplements
  • Cramps

Referrals to:

  • Closest Medical facilities
  • GP’s within the client’s area
  • Closest Medical Transport
  • Health Specialists

Medical Referrals:

In addition to the general medical advice service, one call to the same number will trigger the SOS Squad medical professionals who will guide clients through a medical crisis, provide your client with emergency advice. This program includes referrals to crisis lines in the case of:

  • Family and Domestic Abuse.
  • Rape.
  • Child Abuse.
  • Bereavement.
  • Suicide Hotline - Life Line.
  • Poison Hotline – In House.

Medical Transportation

In the event of a client’s involvement in a medical emergency, SOS Squad will arrange and coordinate the most appropriate method of emergency medical transportation. Clients will be transported to the nearest medical facility capable of providing adequate care.

Roadside Assistance

Should you find yourself stranded because of a vehicle breakdown, SOS Squad will arrange for the call out and 1st hour of labour for one of the following services:

Flat Battery

SOS Squad will arrange to have the vehicle jump started. This service is offered whether the vehicle breaks down at home or on the road. Vehicles will be towed by SOS Squad to the nearest most appropriate place of repair or safety.

Keys locked in Vehicle

SOS Squad will arrange to open the vehicle and retrieve the car keys. If SOS Squad cannot resolve the problem at the scene, additional costs of towing or repairs are not included as part of the services and are for the client's account.

Flat Tyre

SOS Squad will arrange to have the tyre changed using the client's spare tyre. In the event that there is no spare tyre, SOS Squad will arrange for the vehicle to be towed to the nearest approved repairer or fitment centre. These services are offered whether the vehicle breaks down at home or on the road.

Run out of fuel

SOS Squad will arrange for fuel to be delivered to the client. SOS Squad will supply up to 10 litres of fuel for the client's account. This is limited to 2 incidents per annum. Additional fuel can be arranged at client’s cost.

Mechanical and Electrical Breakdown

SOS Squad will tow a vehicle to the nearest franchised dealer (if under warranty) or to the nearest repairer within 40km roundtrip. These services are offered whether your vehicle breaks down at home or on the road.

Storage

SOS Squad will arrange for the safe storage of the vehicle overnight or weekend where necessary. On the next working day, the vehicle will be relocated to the nearest approved dealer or repairer. Only the first tow will be provided by SOS Squad as part of the services. Additional tows are for the client’s account.

Transmission of Urgent Messages

SOS Squad will relay messages of delay or changed arrangements to a nominated family member, employee or business colleague at the client’s request.

Extended Roadside Services

Should you find yourself stranded 100km or more from home because of a vehicle breakdown, SOS Squad will arrange one of the following services:

Car Rental

Where the vehicle needs to be towed to a repairer, SOS Squad will arrange for the occupants to be transported to their respective destinations by means of a groub B car rental vehicle for 24 hours.

OR

Hotel Accommodation

In the event of a breakdown or accident that results in overnight delay, SOS Squad will arrange overnight accommodation for the occupants of the vehicle at one of our preferred providers in the area.

Road Guard (Road Safety Support)

In the event a member is involved in a roadside event and whether the member either feels or if the call centre agent believes the area of incident is unsafe assistance, a response vehicle to dispatched. This response vehicle will be in the form of an accredited Towing Services road runner (slingback). The response vehicle will stay with the driver, to ensure as much as possible safe surrounding, until the allocated roadside assistance arrives. The allotted time of response will vary from 30 to 45 minutes dependent on the location of the incident, together with circumstance (i.e. weather and traffic etc…).

Roadside Assistance Terms & Conditions

  • Services will only be rendered to validated Customers.
  • The service is limited to 3 incidents per annum overall.
  • Battery replacement costs are for the Customer's account and limited to South African territory only.
  • Roadside-assistance services are only available in the event that the breakdown occurs in South Africa
  • All services must be authorised, arranged and managed by the emergency call centre. Any costs incurred through arrangements made by the Customer without prior authorisation from the call centre, shall be for the Customer’s account.
  • In the event of a mechanical or electrical breakdown, the vehicle is to be towed to the closest OEM approved repair centre from the scene of the breakdown within 40kms roundtrip.
  • In the event of a mechanical or electrical breakdown of an automatic vehicle, where said vehicle is either in “Park”, alternatively the steering wheel is locked, or if for any other reason the vehicle cannot be towed, an approved technician will be called out. The full cost of the approved technician will be for the Customer’s own account.
  • The liability only extends to the towing of one vehicle and not a trailer, boat or caravan. Multiple tows (e.g. where you need a trailer, boat caravan towed) will be for the Customer’s account. Second Tows will be for the Customer’s account.
  • Overnight accommodation/Car Hire - arrangements can be made for overnight accommodation for the driver and 3 passengers or 24 hour group B Car rental, in the event that the Customer’s vehicle breaks down 100 kilometres or further from the Customer’s permanent residence. The service is limited to selected providers in the area limited to R500 per incident.
  • A customer will only be entitled to the car hire or overnight accommodation benefits if the vehicle was towed by the service provider arranged via the call centre.
  • An accident shall be defined as damage to one or more body panels (which will require repair in a body shop) as a result of a collision with another vehicle or object. An accident shall also include instances where the engine catches fire, where impact with a pothole, kerb or pavement results in damage to the suspension, wheels or undercarriage (and not necessarily the body panels), and where it is clear to the customer and the service provider that the damage is of an insurable risk nature, irrespective of whether or not the car is insured. In instances of doubt the service provider shall arbitrate on this latter definition. In the event of the accident being caused by mechanical failure, and in essence where the vehicle under these description is non-drivable, the incident will be considered to be an accident.
  • In the event of an accident, the client will be referred to their insurance. Should the client not have insurance cover, arrangements can be made to tow the vehicle for the clients own account to their nominated destination. SOS Squad is not liable for any decision made on the destination or cost of any repairs.
  • The Customer will not be entitled to service where:
    • the vehicle is not in a roadworthy condition;
    • the vehicle is a motor home large panel van;
    • the vehicle has a gross mass exceeding 3.5 tons;
    • the fault is with a trailer, boat trailer or caravan;
    • the vehicle is already at a place of repair.
  • SOS Squad does not refund:
    • labour, overtime or cellular-phone charges, toll-gate fees, call-out fees, weekend levies, storage charges, hitching/salvage/recovery (defined as an insurable risk related to accessing the vehicle) fees and the cost of spare parts;
    • repair charges;
    • charges for assistance rendered by a private person;
    • charges for assistance required due to participation in a motorised-sporting event.
    • Charges for any assistance arranged by any other source other than the call centre.

Licence Assist

Licence Assist beneficiaries have access to a unique service that is designed to take the hassle out of car licence renewals. Licence Assist will work with beneficiaries to firstly notify them of licence renewals, and then provide a convenient, quick and easy channel to get these licenses renewed.

Our solution is simple and very effective

  1. Relief – no queues and limited admin in dealing with the Licence Department or Post Office. Beneficiaries also enjoy the convenience and huge time saving of having their licence delivered directly to them.
  2. Fines – Fines preventing the renewal process are resolved via Fine Fitness prior to renewal of licence disc.
  3. Representation – our expert team provide full administrative support for all licence renewal issues.

SOS Squad specialises in supporting the members with a no-hassle way of renewing their South African vehicle Licence disc. The fact is that all vehicle owners must renew their vehicle Licence discs every year. The problem is that there is no proactive renewal notification and these processes are extremely frustrating and time consuming. The processes can also be costly due to penalties and / or fines for late payment or driving without a valid vehicle Licence disc.

Dealing with financial institutions, government departments and parastatals such as Traffic Departments can be a complex and arduous process, therefore we use our extensive legal and administrative expertise to simplify the entire process and really take the pain away.

The benefits of this product is that is it relieves the member from having to queues and provides limited admin in dealing with the Traffic Department or Post Office. SOS Squad protects the member’s pocket by making sure that they will never have to pay any penalty fees or fines for expired vehicle license discs.

Once we receive vehicles details at implementation we will schedule a reminder 60 days before renewal of the licence disc. If the member opts for SOS Squad to facilitate the renewal, a fee of R150 will be charged towards the admin and delivery of the disc to a of the members choosing. Alternatively all the discs can be delivered to the work address.

Fine Fitness

Fine Fitness takes the hassle out of traffic fines and reduce the risk of arrest. Fine Fitness will inform clients when they receive a fine and then provide a quick channel for payment of discounted fines.

Benefits

  1. Representation – our expert team provides full legal and administrative support and representation on all traffic fines related matters
  2. Quick and efficient traffic fines monitoring and notification system
  3. Easy fines payment facility
  4. Legal assistance to assess fines legitimacy and legality
  5. Proof of fines settlement
  6. Guaranteed discounts on traffic fines from a minimum of 5% up to a maximum of 100%.

How does it work

  1. SOS Squad checks the traffic fines database against any outstanding fines (using a copy of the member’s ID) – SOS Squad will notify clients who do have outstanding fines
  2. SOS Squad will provide an invoice for fines payments
  3. Once members have paid on such invoice, SOS Squad will provide proof that the fine has been settled and cleared
  4. SOS Squad will collect supporting documents - a statement of the incident, a copy of the fine, as well as a copy of driver’s licence from the member
  5. SOS Squad’s representatives will present the merits of the fine to the relevant traffic department and up to 50% discount will be passed back to the member.

Terms & Conditions

  1. The Fine Fitness service is limited to traffic fines issued within the Republic of South Africa
  2. The Fines Fitness service is limited to the main member
  3. Clients membership fees must be paid up in full at the time of the fine being issued
  4. At the time of the fine, members must comply with all the legal and regulatory requirements of the Roads Acts of South Africa and other such relevant legislation
  5. Fines Fitness service does not include Aarto de-merit points reductions.